Redefine "Customer Service" in your company.
Make Customer Service exceptional.
Make Customer Service a "Customer Experience"
Differentiate yourselves from other organizations.
180° Customer Service is all about taking a different approach to customer service. Doing a 180 Degree turn from the “same ‘ol, same ‘ol”
When your customers have an exceptional experience, they are more loyal, they tell others, they make your organization better.
You see customer service from the perspective of just your company or department.
We have spent thousands of nights in hotels, eaten in thousands of restaurants, flown on hundreds of airline flights and we've managed customer service teams. We bring a perspective difficult for most to get. Combine that with a critical and analytical eye and a focus on finding the root causes to improve, we can make your organization fly.
Are you ready to make a change? Are you ready to turn things around? Hire us now to train, motivate, or change your service culture.
You will learn how to:
- Manage and motivate your team to WANT to give the best service they can
- Make the customer experience memorable
- Differentiate yourselves to be a stand out
- Learn what you are doing right, and what can be done better
- Diffuse angry customers and reduce frustrations